The Non Voice Customer Support role involves handling customer inquiries and issues via online channels such as chat, email, and SMS, delivering high-quality, prompt, and efficient responses
Job Summary
The Non Voice Customer Support role involves handling customer inquiries and issues via online channels such as chat, email, and SMS, delivering high-quality, prompt, and efficient responses.
Probe CX Compliance ensures a safe, healthy, and sustainable workplace, ethical conduct, and adherence to privacy, data protection, and information security policies.
Key responsibilities include responding to customer inquiries, resolving issues, documenting interactions, collaborating with internal teams, and staying updated on product knowledge.
Matching Summary
The Non Voice Customer Support role involves handling customer inquiries and issues via online channels such as chat, email, and SMS, delivering high-quality, prompt, and efficient responses.
Skills & Requirements
Must-have
Handle customer inquiries via online channels
Resolve customer issues efficiently
Document customer interactions
Collaborate with internal teams
Maintain service quality under time pressures
Nice-to-have
Think differently and challenge the norm
Contribute to a respectful and inclusive workplace
Act ethically with integrity and honesty
Support a speak up culture
Key Requirements
At least Senior High School/2nd year College
1 – 2 years of continuous work experience
BPO experience as a Customer Service Representative