Customer Cares Representative

Lithia & Driveway

Medford, OR, US
Base: $19.25-28.85ph; target: $20-23ph starting; b...
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1+ years customer-facing experience
Microsoft office proficiency
Salesforce documentation skills
** Lithia & Driveway is seeking a Customer Cares Representative in Medford, OR, to enhance customer experiences by acting as a liaison between customers and dealership teams. The role requires strong communication and organizational skills, with a focus on customer satisfaction and continuous improvement. **

Job Summary

  • Serve as the key liaison between customers and dealership teams to resolve concerns efficiently and professionally.
  • Track, trend, and document customer concerns using Salesforce to identify patterns and opportunities for improvement.
  • Receive a comprehensive benefits package including medical, dental, vision, 401(k), and vehicle purchase discounts.

Matching Summary

Match Score: 75

** Lithia & Driveway is seeking a Customer Cares Representative in Medford, OR, to enhance customer experiences by acting as a liaison between customers and dealership teams. The role requires strong communication and organizational skills, with a focus on customer satisfaction and continuous improvement. **

Salary

Base: $19.25-28.85/hr; Target: $20-23/hr starting; Benefits: Medical, Dental, Vision, PTO, 401(k)

Skills & Requirements

Must-have

  • 1+ years customer-facing experience
  • Microsoft Office proficiency
  • Salesforce documentation skills

Nice-to-have

  • De-escalation and empathy skills
  • Critical thinking mindset
  • Cross-functional collaboration

Key Requirements

  • High school graduate or equivalent
  • 18 years or older
  • Drug-free workplace compliance

Work Rights

Not specified

Tailored Resume

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