We’re looking for a Manager for the Technical Project Implementation Team to join our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients
Job Summary
We’re looking for a Manager for the Technical Project Implementation Team to join our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients.
The Implementation Team Lead oversees members of the team in order to help organize and prioritize work assignments, assist on client calls when needed, develop and update processes, and help manage escalated clients.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
We’re looking for a Manager for the Technical Project Implementation Team to join our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients.
Skills & Requirements
Must-have
Implement SAAS products
Professional services in Software Delivery
Manage escalated clients
Resolve complex client issues
Translate client needs to requirements
Nice-to-have
Curious minds and courageous collaborators
Sun-drenched optimism and drive
Empathy and shared enthusiasm
Understanding of current IT standards
Familiarity with HR Tech Industry
Key Requirements
+3 years experience as a team lead
+4 years hands-on SAAS implementation experience
Experience in a SAAS company selling to enterprise clients
Ability to interact professionally with diverse stakeholders