German-speaking Quality Coach

Unisys UK

Budapest, Hungary
Gross 44.200 huf cafeteria monthly; not specified;...
On-site
German language proficiency
It service desk level 1 experience
It service desk support processes
Unisys UK is seeking a German-speaking Quality Coach for their IT Service Desk in Budapest, Hungary. The role focuses on monitoring agent performance, providing coaching, and implementing continuous improvement initiatives to enhance user experience

Job Summary

  • Monitor agent interactions and provide timely coaching to enhance end-user experience.
  • Prepare quality indicators, reports, and business presentations for Service Desk leadership.
  • Hybrid working is supported with monthly cafeteria allowance and home office allowance.

Matching Summary

Match Score: 85

Unisys UK is seeking a German-speaking Quality Coach for their IT Service Desk in Budapest, Hungary. The role focuses on monitoring agent performance, providing coaching, and implementing continuous improvement initiatives to enhance user experience.

Salary

Gross 44.200 HUF cafeteria monthly; Not specified; Private Health Insurance Generali Premium Package

Skills & Requirements

Must-have

  • German language proficiency
  • IT Service Desk Level 1 experience
  • IT Service Desk support processes
  • ServiceNow, Genesys, Power BI knowledge
  • MIS reporting and trend analysis
  • AI quality assurance experience

Nice-to-have

  • Additional language skills
  • Growth mindset
  • Curiosity for process improvement

Key Requirements

  • Minimum 2+ years IT Service Desk Level 1 experience
  • Bachelor’s degree preferred
  • German language mandatory

Work Rights

Not specified

Tailored Resume

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