Helpdesk Team Manager

Johnson Controls OpenBlue

Birmingham, United Kingdom
Competitive salary; bonus plan; not specified
On-site
Lead help desk team
Manage customer interactions
Monitor delivery performance
Lead and manage the Parliamentary Support Team, ensuring Members of Parliament receive a high-quality, reliable service for their electronic security systems

Job Summary

  • Lead and manage the Parliamentary Support Team, ensuring Members of Parliament receive a high-quality, reliable service for their electronic security systems.
  • Oversee the team’s day‑to‑day performance, manage escalations, and ensure all enquiries from MPs and MSSS are handled professionally and efficiently.
  • This is a rare opportunity to join an established team delivering trusted electronic security support to Members of Parliament, offering stability, purpose and the chance to make a real impact.

Matching Summary

Lead and manage the Parliamentary Support Team, ensuring Members of Parliament receive a high-quality, reliable service for their electronic security systems.

Salary

Competitive Salary; Bonus Plan; Not specified

Skills & Requirements

Must-have

  • Lead Help Desk team
  • Manage customer interactions
  • Monitor delivery performance
  • Handle escalations under pressure
  • Build strong stakeholder relationships

Nice-to-have

  • Support continuous improvement
  • Align resources with operational managers
  • Experience in regulated environment

Key Requirements

  • Team management experience
  • Ability to obtain NPPV3 & SC
  • Completion of CTC vetting

Work Rights

NPPV3 & SC and CTC vetting required

Tailored Resume

Cover Letter