Remote Fraud Call Center Representative - Puerto Rico

Conduent Business Services

Guaynabo, United States
Base: $12.10 ph; bonus/equity: up to $350 pm incen...
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Proficient in english communication
Reside in puerto rico
6 months customer service experience
** Conduent Business Services is hiring a Remote Fraud Call Center Representative based in Puerto Rico. The role involves managing client inquiries related to fraud, requiring excellent communication skills and the ability to navigate multiple systems while providing high-quality customer service. **

Job Summary

  • This role involves resolving multi-product fraud related client requests through inbound calls, chats, or emails.
  • Employees work in a fast-paced remote environment requiring accuracy, logic, and the ability to toggle between multiple systems.
  • The position offers competitive pay of $12.10/hour with potential incentives up to $350/month plus night and weekend differentials.

Matching Summary

Match Score: 75

** Conduent Business Services is hiring a Remote Fraud Call Center Representative based in Puerto Rico. The role involves managing client inquiries related to fraud, requiring excellent communication skills and the ability to navigate multiple systems while providing high-quality customer service. **

Salary

Base: $12.10 per hour; Bonus/Equity: Up to $350 per month incentive; Benefits: Night differential $1.50/hr, Weekend differential $1.00/hr, Paid Training

Skills & Requirements

Must-have

  • Proficient in English communication
  • Reside in Puerto Rico
  • 6 months Customer Service experience
  • High-speed internet connection required
  • Multi-system navigation skills

Nice-to-have

  • Banking or financial industry experience
  • Ability to handle high-volume calls
  • Strong attention to detail and accuracy
  • Empathetic and professional demeanor

Key Requirements

  • Must be at least 18 years old
  • High School Diploma or equivalent
  • Legal authorization to work permanently in US
  • Pass background, credit check, and fingerprinting
  • Minimum 50 Mbps upload and 10 Mbps download internet speed

Work Rights

PR required with legal authorization to work permanently in US

Tailored Resume

Cover Letter