Priority Support Engineer I

Axon Enterprise

Scottsdale, Arizona, United States
Not specified; not specified; not specified
On-site
2+ years technical support experience
Windows environments networking mobile ecosystems
Independent judgment in ambiguous situations
Axon Enterprise is seeking a Priority Support Engineer I to provide high-level technical support to their critical customers in Scottsdale, Arizona. The ideal candidate will possess technical expertise, strong problem-solving skills, and an ownership mindset, contributing to the company's mission of enhancing public safety through innovative solutions

Job Summary

  • This role serves as a trusted advisor and escalation authority for Axon's most critical customers.
  • Engineers are empowered to make real-time decisions regarding escalation paths and interim solutions based on severity.
  • The position requires acting as a bridge between frontline support, engineering teams, and product groups to drive service improvements.

Matching Summary

Match Score: 85

Axon Enterprise is seeking a Priority Support Engineer I to provide high-level technical support to their critical customers in Scottsdale, Arizona. The ideal candidate will possess technical expertise, strong problem-solving skills, and an ownership mindset, contributing to the company's mission of enhancing public safety through innovative solutions.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 2+ years technical support experience
  • Windows environments networking mobile ecosystems
  • Independent judgment in ambiguous situations
  • Full lifecycle case ownership
  • Cross-functional collaboration skills

Nice-to-have

  • Proactive ownership mindset
  • Data-driven problem solving
  • Adaptability to undefined scenarios
  • Strong communication with command staff
  • Experience with public safety sectors

Key Requirements

  • Bachelor's Degree preferred
  • Network+, CCNA, or MCSA certifications
  • System Administration or Cloud Infrastructure certifications
  • Eligibility to work in firearms environment
  • 2+ years in networking or telecommunications

Work Rights

Legal eligibility to work in a firearms environment

Tailored Resume

Cover Letter