Swift interfaces (alliance access, gateway, web platform)
Global swift service bureau operations
2nd level client support
The role is responsible for the stable, secure, and efficient operation of Broadridge's global SWIFT Service Bureau
Job Summary
The role is responsible for the stable, secure, and efficient operation of Broadridge's global SWIFT Service Bureau.
You will lead, coach, and develop the Client Services and technical support team, fostering an efficient and service-oriented work culture.
The position combines leadership, customer-oriented action, and strong technical expertise to ensure operational excellence and strategic development of SWIFT services.
Matching Summary
The role is responsible for the stable, secure, and efficient operation of Broadridge's global SWIFT Service Bureau.
Skills & Requirements
Must-have
SWIFT Interfaces (Alliance Access, Gateway, Web Platform)
Global SWIFT Service Bureau operations
2nd Level Client Support
Incident Management Process
SWIFT infrastructure and security
Nice-to-have
Collaborative and inclusive environment
Continuous process optimization
AI and automation tools
Global and matrixed organizations
Key Requirements
Several years of professional experience in the SWIFT environment
Strong leadership qualities and team coordination experience
Good knowledge of national and international payment and securities transactions