The Manager of Call Center Operations provides visible and proactive management to maintain effective operations and promote customer satisfaction
Job Summary
The Manager of Call Center Operations provides visible and proactive management to maintain effective operations and promote customer satisfaction.
This role supervises Leads, Trainers, and Referral Management Specialists while ensuring call center best practices are achieved in key performance indicators.
The position collaborates with leadership to establish operating procedures, enhance workflows, and improve overall quality outcomes within the Patient Access Center.
Matching Summary
The Manager of Call Center Operations provides visible and proactive management to maintain effective operations and promote customer satisfaction.