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Workday Inc. is seeking a Senior Manager of Customer Success for Specialized Products, who will lead a team focused on driving adoption and retention of AI-enabled offerings. The role emphasizes collaboration across departments and the development of customer engagement strategies in a rapidly evolving technological landscape, all while promoting a culture of integrity and support.
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Job Summary
This role leads a team of Customer Success Managers focused on driving adoption and retention for Workday's innovative AI-enabled products.
The position requires operationalizing success motions by designing playbooks that help customers understand and trust emerging AI capabilities.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including bonuses and stock grants.
Matching Summary
Match Score: 75
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Workday Inc. is seeking a Senior Manager of Customer Success for Specialized Products, who will lead a team focused on driving adoption and retention of AI-enabled offerings. The role emphasizes collaboration across departments and the development of customer engagement strategies in a rapidly evolving technological landscape, all while promoting a culture of integrity and support.
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Salary
Base: $145,500 - $258,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described as available
Skills & Requirements
Must-have
8+ years Customer Success experience
5+ years people leadership experience
Enterprise customer executive engagement
AI-enabled product domain knowledge
Cross-functional strategic partnership
Nice-to-have
Consulting background in value engagement
Experience building new playbooks
Strong executive presence and communication
Ability to thrive in ambiguous environments
Data-driven decision making skills
Key Requirements
8+ years in Customer Success, Consulting, or Strategy
5+ years of people leadership experience
Experience with enterprise customers and executives
Background in AI-enabled or rapidly evolving products