Client Engagement Specialist

Otis

Fort Lauderdale, FL, USA
Not specified; not specified; not specified
Fully remote
Bachelor's degree in finance or accounting
Experience with billing and invoicing operations
Proven ability to manage invoice disputes
This role serves as the key liaison between internal teams and customers to ensure end-to-end billing accuracy and dispute resolution

Job Summary

  • This role serves as the key liaison between internal teams and customers to ensure end-to-end billing accuracy and dispute resolution.
  • The position involves maintaining full ownership of account onboarding, transitions, and SLA tracking to ensure contractual adherence.
  • Otis offers intensive training in technology and processes, along with opportunities to exchange ideas with experienced colleagues globally.

Matching Summary

This role serves as the key liaison between internal teams and customers to ensure end-to-end billing accuracy and dispute resolution.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Bachelor's Degree in Finance or Accounting
  • Experience with billing and invoicing operations
  • Proven ability to manage invoice disputes
  • Experience with customer portal billing systems
  • Strong organizational skills and attention to detail

Nice-to-have

  • Excellent communication skills for customer meetings
  • Ability to interpret hourly billing rate variations
  • Experience with process improvement initiatives
  • Flexible and agile approach to responsibilities

Key Requirements

  • Bachelor's Degree preferred in Finance, Accounting, Business, or Sales
  • Prior experience in financial operations or accounts receivable
  • Not specified

Work Rights

Not specified

Tailored Resume

Cover Letter