The Customer Engagement Rep II position is a Full time, Regular position responsible for receiving inbound calls to guide customers, process service orders, register claims, cancel accounts, and more
Job Summary
The Customer Engagement Rep II position is a Full time, Regular position responsible for receiving inbound calls to guide customers, process service orders, register claims, cancel accounts, and more.
Key responsibilities include guiding customers on products, services, and pricing, responding to inquiries, and applying customer service skills to identify needs and resolve issues.
The company is committed to bringing passion and customer focus to the business and fosters an environment that promotes growth and collaboration.
Matching Summary
The Customer Engagement Rep II position is a Full time, Regular position responsible for receiving inbound calls to guide customers, process service orders, register claims, cancel accounts, and more.
Skills & Requirements
Must-have
Receive inbound calls
Process service orders
Register claims
Customer information system
Ethical conduct and confidentiality
Microsoft Office proficiency
Nice-to-have
Demonstrate empathy and kindness
Work under pressure
Teamwork and collaboration
Foster growth and collaboration
Key Requirements
60 college credits or more
Minimum of one (1) year in customer service
Proficiency in English and Spanish
Bilingual (written, conversational and reading comprehension)