Customer Banking Specialist - Balwyn

COMMONWEALTH BANK OF AUSTRALIA

Balwyn, Australia
**
Exceptional customer service delivery
Clear articulation of financial terms
Proactive problem-solving
** The Commonwealth Bank of Australia is seeking a Customer Banking Specialist for their Balwyn branch, focusing on delivering exceptional service to personal and small business customers. The role requires strong communication skills and the ability to assess customer needs while providing holistic banking solutions. **

Job Summary

  • As the Customer Banking Specialist in our Balwyn Branch, you will have in-depth conversations with every customer about how we can support their overall banking needs.
  • You will support customers with enquiries, maintenance on accounts and process applications for credit products, and complete Financial Health Checks to assess customers’ financial needs.
  • We are interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 75

** The Commonwealth Bank of Australia is seeking a Customer Banking Specialist for their Balwyn branch, focusing on delivering exceptional service to personal and small business customers. The role requires strong communication skills and the ability to assess customer needs while providing holistic banking solutions. **

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Clear articulation of financial terms
  • Proactive problem-solving
  • Championing processes and procedures
  • Driving risk-adverse culture

Nice-to-have

  • Genuine interest in career growth
  • Improving financial wellbeing of customers

Key Requirements

  • Proven experience in customer service
  • Excellent communication skills
  • Ability to ask the right questions
  • Ability to work in a busy retail environment

Work Rights

Not specified

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