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AIG General Insurance is seeking an IT Support Manager to oversee the operational health and performance of business applications in Tokyo. The role emphasizes strong collaboration between development and operations, focusing on high application availability, rapid issue resolution, and leveraging AI technologies.
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Job Summary
The IT Support Manager is a critical role responsible for ensuring the operational health and performance of business applications through rapid incident resolution and root cause analysis.
This position requires championing the adoption of AI technologies to automate repetitive tasks, predict issues, and enhance system reliability across the support organization.
Candidates must possess practical experience with production systems, on-call rotations, and leading cross-functional teams to balance software development speed with system stability.
Matching Summary
Match Score: 75
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AIG General Insurance is seeking an IT Support Manager to oversee the operational health and performance of business applications in Tokyo. The role emphasizes strong collaboration between development and operations, focusing on high application availability, rapid issue resolution, and leveraging AI technologies.
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Skills & Requirements
Must-have
AI and machine learning concepts
Python and Bash scripting experience
Terraform and Ansible IaC tools
GPT and Claude LLM frameworks
Incident response and postmortem execution
SLO/SLI definition and error budget management
Nice-to-have
Proactive learning of new technologies
Cross-functional team collaboration skills
Leadership in AI adoption initiatives
Strong communication in Japanese and English
Key Requirements
Bachelor's degree in related field
3+ years relevant IT experience
5+ years team lead or project management experience
Hands-on experience with GPT/Claude models
Production environment operations and troubleshooting