Customer Service Specialist (m/w/d)

vorwerkgroup

Wien, Austria
Base: €33,068,- brutto / jahr (minimum); bonus/equ...
On-site
Customer and advisor support
Individual solutions for service quality
Handling complaints and returns
As a Customer Service Specialist, you will be our superhero without a cape, ensuring our customers and advisors feel heard and supported

Job Summary

  • As a Customer Service Specialist, you will be our superhero without a cape, ensuring our customers and advisors feel heard and supported.
  • You will advise customers and advisors by phone and in writing, process complaints and returns, and manage the Vorwerk Bonus Club.
  • We offer a varied role in a dynamic, successful company with individual development opportunities and attractive benefits.

Matching Summary

As a Customer Service Specialist, you will be our superhero without a cape, ensuring our customers and advisors feel heard and supported.

Salary

Base: €33,068,- brutto / Jahr (minimum); Bonus/Equity: Not specified; Benefits: Produktrabatte und Nutzung unserer Produkte für den Eigenbedarf, Flexible Arbeitszeit und Homeoffice-Möglichkeit, Gute öffentliche Erreichbarkeit, Kostenfreie Getränke, Kaffee, Tee und frisches Obst

Skills & Requirements

Must-have

  • Customer and advisor support
  • Individual solutions for service quality
  • Handling complaints and returns

Nice-to-have

  • Engaging with customers and advisors
  • Active contribution to customer experience
  • Building customer loyalty

Key Requirements

  • Customer service experience
  • Typing skills (10-finger system)
  • SAP knowledge is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter