Customer Care Team Leader

jobs.barclays

Knutsford, England, United Kingdom
Experience in people leadership
Proven experience within a telephony-based role
Proficiency in microsoft applications
You will lead and motivate a team of up to 15 colleagues delivering high-quality support to our high-value Business Banking clients

Job Summary

  • You will lead and motivate a team of up to 15 colleagues delivering high-quality support to our high-value Business Banking clients.
  • You will play a pivotal role in driving performance against Service Level Agreements and overseeing the effective handling of servicing requests.
  • You will ensure your team consistently delivers an outstanding service experience that meets the expectations of both the business and our clients.

Matching Summary

You will lead and motivate a team of up to 15 colleagues delivering high-quality support to our high-value Business Banking clients.

Skills & Requirements

Must-have

  • Experience in people leadership
  • Proven experience within a telephony-based role
  • Proficiency in Microsoft applications

Nice-to-have

  • Demonstrated background in customer experience
  • Focus on delivering high-quality service
  • Experience with CRM systems

Key Requirements

  • Experience in people leadership
  • Proven experience within a telephony-based role

Work Rights

Not specified

Tailored Resume

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