Patient Concierge - Behavioral Health

St. Luke's University Health Network

Phillipsburg, NJ, United States
Base: $16.30 - $24.45; bonus/equity: not specified...
Patient interaction and support
Clerical service delivery
Practice opening and closing
The Patient Concierge serves as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services

Job Summary

  • The Patient Concierge serves as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services.
  • Responsibilities include clerical service delivery functions with patients, such as check-in, consent, check-out, and addressing patient inquiries.
  • St. Lukes offers comprehensive health, dental, vision, disability, life insurance, generous PTO, sick leave, and professional development opportunities.

Matching Summary

The Patient Concierge serves as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services.

Salary

Base: $16.30 - $24.45; Bonus/Equity: Not specified; Benefits: Comprehensive health, dental, vision, disability, life insurance, PTO, sick leave, professional development

Skills & Requirements

Must-have

  • Patient interaction and support
  • Clerical service delivery
  • Practice opening and closing
  • Cash management and reconciliation
  • Scanning and indexing faxes
  • Addressing patient inquiries

Nice-to-have

  • Solution-oriented and creative mindset
  • Passionate patient advocate
  • Patient-centric culture driver
  • Excellent communication skills
  • Express compassion and empathy

Key Requirements

  • High School graduate or equivalent
  • Minimum one year practice-based experience
  • Customer Service experience preferred
  • Ability to communicate concisely and clearly
  • Ability to listen and express compassion

Work Rights

Not specified

Tailored Resume

Cover Letter