Representative - Member Care

Texas Dow Employees Credit Union

High school diploma or equivalent
Previous customer service experience
Strong digital banking system knowledge
The role involves providing exceptional member service experiences in an inbound call center setting

Job Summary

  • The role involves providing exceptional member service experiences in an inbound call center setting.
  • Employees will troubleshoot issues regarding online banking, Bill Pay Services, and mobile applications.
  • The position requires maintaining acceptable performance levels regarding time utilization, quality of work, and productivity.

Matching Summary

The role involves providing exceptional member service experiences in an inbound call center setting.

Skills & Requirements

Must-have

  • High School Diploma or equivalent
  • Previous customer service experience
  • Strong digital banking system knowledge

Nice-to-have

  • Call Center or Banking experience
  • Technical support troubleshooting background
  • Proactive service recommendation skills

Key Requirements

  • High School Diploma required
  • Customer service experience required
  • Compliance training completion required

Work Rights

Not specified

Tailored Resume

Cover Letter