Crims Technical Support Analyst

Aberdeen

United Kingdom
Not specified; discretionary performance-based bon...
Blended working approach (combination of onsite and remote work)
Charles river ims experience
Fix protocol troubleshooting
Oms connectivity support
Aberdeen is seeking a Crims Technical Support Analyst to join its Asset Management Technology team, focused on providing Level 2 technical support for their Order Management System. The role involves maintaining platform stability, troubleshooting issues, and collaborating with development teams to enhance investment solutions

Job Summary

  • This Level 2 role focuses on providing real-time technical support for the Charles River IMS platform and related Order Management Systems across global regions.
  • The successful candidate will utilize SQL, PowerShell, and FIX protocol expertise to troubleshoot connectivity issues and ensure platform stability.
  • Aberdeen offers a comprehensive benefits package including 40 days' annual leave, a 16% employer pension contribution, and private healthcare.

Matching Summary

Match Score: 85

Aberdeen is seeking a Crims Technical Support Analyst to join its Asset Management Technology team, focused on providing Level 2 technical support for their Order Management System. The role involves maintaining platform stability, troubleshooting issues, and collaborating with development teams to enhance investment solutions.

Salary

Not specified; Discretionary performance-based bonus (where applicable); 16% employer pension contribution

Skills & Requirements

Must-have

  • Charles River IMS experience
  • FIX protocol troubleshooting
  • OMS connectivity support
  • SQL and PowerShell scripting
  • Windows Server environment
  • ITIL incident management

Nice-to-have

  • Enterprise Scheduling Systems knowledge
  • ITIL v4 Foundation certification
  • Strong customer focus
  • Knowledge sharing approach
  • Investment product understanding

Key Requirements

  • Technical Support experience on Charles River or equivalent OMS/IMS platform
  • Experience with Windows Server environments and network troubleshooting
  • Familiarity with support ticketing systems such as ServiceNow or JIRA

Work Rights

Not specified

Tailored Resume

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