Senior Customer Support Engineer- Coimbatore

Danaher UK

Coimbatore, Tamil Nadu, India
Fully remote
B.e./b.tech engineering degree
3 to 5 years technical experience
Ivd industry customer service exposure
Beckman Coulter Diagnostics, part of Danaher UK, is seeking a Senior Customer Support Engineer to provide technical support for IVD products remotely from Coimbatore, Tamil Nadu. The ideal candidate should have a B.E./B.Tech. degree and 3-5 years of experience in customer service within the IVD industry, focusing on technical troubleshooting and customer relationship management

Job Summary

  • The Senior Customer Support Engineer is responsible for delivering technical service, installing instruments, and providing operation training within the Tamilnadu region.
  • This role ensures timely preventive maintenance and MOD performance while maintaining excellent relationships with directly assigned accounts.
  • Candidates must possess advanced technical competency in specific IVD product lines to drive corrective actions and improve service delivery based on customer feedback.

Matching Summary

Match Score: 85

Beckman Coulter Diagnostics, part of Danaher UK, is seeking a Senior Customer Support Engineer to provide technical support for IVD products remotely from Coimbatore, Tamil Nadu. The ideal candidate should have a B.E./B.Tech. degree and 3-5 years of experience in customer service within the IVD industry, focusing on technical troubleshooting and customer relationship management.

Skills & Requirements

Must-have

  • B.E./B.Tech Engineering Degree
  • 3 to 5 years technical experience
  • IVD industry customer service exposure
  • Advanced technical competency in IVD product lines
  • Preventive maintenance planning execution

Nice-to-have

  • Experience generating service revenue
  • CRM software usage for call handling
  • Consultative troubleshooting skills
  • Remote work arrangement eligibility

Key Requirements

  • Engineering Graduate (B.E./B.Tech)
  • Minimum 3-5 years relevant field experience
  • Exposure to IVD industry customer services
  • Advanced technical skills in one IVD product line

Work Rights

Not specified

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