Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $43,923; bonus/equity: not specified; benefi...
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Support technology equipment and software
Respond to and complete it service tickets
Install, configure, and update operating systems
** The University of Arkansas is seeking a Desktop Support Technician to provide IT support and maintain technology equipment for end users. The ideal candidate should possess strong technical skills and a background in computer support, with a commitment to delivering excellent customer service. **

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.

Matching Summary

Match Score: 75

** The University of Arkansas is seeking a Desktop Support Technician to provide IT support and maintain technology equipment for end users. The ideal candidate should possess strong technical skills and a background in computer support, with a commitment to delivering excellent customer service. **

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Support technology equipment and software
  • Respond to and complete IT service tickets
  • Install, configure, and update operating systems
  • Transport and deploy IT hardware
  • Function as tier-2 support resource

Nice-to-have

  • Strong customer service skills
  • Strong communication skills
  • Create and maintain collegial relationships

Key Requirements

  • Bachelor's degree in related field or technical training
  • 2+ years of computer support experience
  • Experience supporting Windows and Mac computers
  • Experience with endpoint management software

Work Rights

Proof of legal authority to work

Tailored Resume

Cover Letter