Omnichannel Business Partner

Johnson & Johnson MedTech

São Paulo, Brazil
**
Omnichannel strategy execution
Customer journey transformation
Digital marketing strategy
** Johnson & Johnson MedTech is seeking an Omnichannel Business Partner in São Paulo, Brazil, to lead the transformation of customer interactions through innovative omnichannel strategies. The ideal candidate should have extensive experience in digital marketing, strategic planning, and a proven track record in implementing omnichannel initiatives. **

Job Summary

  • The Omnichannel Business Partner will lead the front office at cluster level to transform how Janssen interacts with its customers, developing a harmonized client-centric journey experience throughout new physical and digital channels.
  • The role requires a challenger who can see opportunities and inspire the team to be more efficient and customer-centric, but also an operator who can navigate the organization efficiently and work through any roadblocks.
  • Main responsibilities include providing an outside-in perspective on improving the phygital customer experience, identifying synergies, planning execution of omnichannel strategy, and monitoring competitor activity and trends.

Matching Summary

Match Score: 75

** Johnson & Johnson MedTech is seeking an Omnichannel Business Partner in São Paulo, Brazil, to lead the transformation of customer interactions through innovative omnichannel strategies. The ideal candidate should have extensive experience in digital marketing, strategic planning, and a proven track record in implementing omnichannel initiatives. **

Skills & Requirements

Must-have

  • omnichannel strategy execution
  • customer journey transformation
  • digital marketing strategy
  • phygital customer experience
  • cross-functional collaboration

Nice-to-have

  • customer obsession
  • initiative to drive change
  • solutions oriented
  • inspire the team

Key Requirements

  • 5+ years experience in transformation programs or omnichannel strategies
  • Master degree in marketing, MBA or digital field desired
  • Experience in strategic planning and digital marketing
  • High proficiency in English (speaking, reading, writing)
  • Spanish is a plus

Work Rights

Not specified

Tailored Resume

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