Operations and settlement of retail lending products
Customer request processing and documentation
Adherence to policy and procedure
Contributes to helping customers achieve their goals through reliable, accurate, and timely operational support
Job Summary
Contributes to helping customers achieve their goals through reliable, accurate, and timely operational support.
Gain understanding of customer requests and processing documentation within agreed turnaround times, ensuring consistent accuracy in a high-volume environment.
Applying sound risk management practices by pro-actively identifying and responding to risks and reporting them, as necessary.
Matching Summary
Contributes to helping customers achieve their goals through reliable, accurate, and timely operational support.
Skills & Requirements
Must-have
Operations and settlement of retail lending products
Customer request processing and documentation
Adherence to policy and procedure
Risk management practices
High volume environment
Query management and resolution
Nice-to-have
Continuous improvement suggestions
Building strong stakeholder relationships
Pro-active risk identification
Exceptional customer service delivery
Key Requirements
1-3 years experience in a related operational role
Exposure/Experience working in Banking Operations
Bachelor's degree in Finance, Accounting, or Business