Pro Experience Manager

Home Depot

Alexander City, Alabama, USA
Pro customer experience
Store operational processes
Customer service standards
Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase Pro sales and loyalty

Job Summary

  • Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase Pro sales and loyalty.
  • This role drives efficient Pro customer flow, enforces Pro standards, ensures timely deliveries, and performs Manager on Duty responsibilities.
  • Key responsibilities include coaching associates, upholding company policies, championing a safe working environment, and collaborating with store leadership on Pro strategies.

Matching Summary

Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase Pro sales and loyalty.

Skills & Requirements

Must-have

  • Pro customer experience
  • Store operational processes
  • Customer service standards
  • Inventory availability
  • On-time delivery
  • Safe opening and closing

Nice-to-have

  • Champion GET culture
  • Drive morale
  • Voice of the Associate initiatives
  • Talent acquisition input

Key Requirements

  • 1 year relevant work experience
  • Management of people
  • Retail operations experience
  • 18 years of age or older
  • Legally permitted to work in the United States
  • Flexible schedule availability

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter