Quality Experience Analyst

AIPL ACQUIRE INTELLIGENCE

Manila, Philippines
Conduct regular quality audits
Analyze audit results for trends
Apply quality frameworks and scoring
The QA Specialist plays a critical role in safeguarding and continuously improving service quality across operations

Job Summary

  • The QA Specialist plays a critical role in safeguarding and continuously improving service quality across operations.
  • This position involves designing and delivering short- and long-term quality enablement initiatives to build capability across teams.
  • Candidates must produce clear, accurate, and timely reporting that supports decision-making and action planning.

Matching Summary

The QA Specialist plays a critical role in safeguarding and continuously improving service quality across operations.

Skills & Requirements

Must-have

  • Conduct regular quality audits
  • Analyze audit results for trends
  • Apply quality frameworks and scoring

Nice-to-have

  • Drive continuous improvement initiatives
  • Partner with Operations leaders
  • Strong attention to detail

Key Requirements

  • Experience applying quality standards
  • Ability to analyze data trends
  • Strong partnership skills with operations

Work Rights

Not specified

Tailored Resume

Cover Letter