Customer Experience Agent (contract)

Epickids

Remote, United States
Base: $20ph; bonus/equity: not specified; benefits...
Remote
1-2 years customer support experience
Zendesk or similar ticketing platform
Excellent written communication skills
Epic is the leading digital reading platform trusted by millions of children, families, and educators worldwide

Job Summary

  • Epic is the leading digital reading platform trusted by millions of children, families, and educators worldwide.
  • The role involves serving as the first point of contact for customers, managing support tickets in Zendesk, and resolving technical or billing issues.
  • This is a fully remote, temporary 3-month assignment paying $20/hour during business hours from Monday to Friday.

Matching Summary

Epic is the leading digital reading platform trusted by millions of children, families, and educators worldwide.

Salary

Base: $20/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 1-2 years customer support experience
  • Zendesk or similar ticketing platform
  • Excellent written communication skills
  • Ability to manage multiple tickets simultaneously
  • Comfortable working independently remotely

Nice-to-have

  • Experience supporting EdTech products
  • Familiarity with subscription-based products
  • Background working with parents or educators

Key Requirements

  • 1–2 years of customer support experience
  • Experience using Zendesk or similar platforms
  • Strong problem-solving skills under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter