Customer Service Specialist - Grants

Commonwealth Bank Group

Experience navigating chl/loan documents
Strong attention to detail
Customer-first mindset
The role involves processing and checking scheme eligibility while keeping brokers and lenders updated with clear communication

Job Summary

  • The role involves processing and checking scheme eligibility while keeping brokers and lenders updated with clear communication.
  • Candidates will utilize multiple banking platforms including Pega and CommSee [CHL] to maintain high standards of accuracy.
  • The position offers full training and opportunities to develop specialist skills in a high-profile area of retail banking.

Matching Summary

The role involves processing and checking scheme eligibility while keeping brokers and lenders updated with clear communication.

Skills & Requirements

Must-have

  • Experience navigating CHL/loan documents
  • Strong attention to detail
  • Customer-first mindset
  • Verbal and written communication skills
  • Ability to switch across multiple systems

Nice-to-have

  • Background in branch or operations
  • Experience with credit card variations
  • Credit background experience
  • Fast-paced environment adaptability
  • Continuous improvement mindset

Key Requirements

  • Experience navigating CHL/loan documents
  • Demonstrated verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter