Client Care Representative - Individual Protection

Sun Life

Minimum 1 year inbound call center experience
College graduate of a 4-year course
Proficient windows knowledge and keyboarding skills
This role is accountable for providing outstanding customer service by resolving telephone inquiries in a fast-paced Client Care Centre

Job Summary

  • This role is accountable for providing outstanding customer service by resolving telephone inquiries in a fast-paced Client Care Centre.
  • You will navigate computer systems to track calls, gather information, and effectively resolve moderately complex client inquiries about life insurance policies.
  • The position requires maintaining thorough records, interpreting plan documents, and contributing to process improvements while building customer loyalty.

Matching Summary

This role is accountable for providing outstanding customer service by resolving telephone inquiries in a fast-paced Client Care Centre.

Skills & Requirements

Must-have

  • Minimum 1 year inbound call center experience
  • College graduate of a 4-year course
  • Proficient Windows knowledge and keyboarding skills
  • Ability to handle 2 concurrent chats with customers

Nice-to-have

  • Strong verbal and written communication skills
  • Customer-centric approach and empathy
  • Ability to adapt quickly to change
  • Positive attitude in high-pressure environments

Key Requirements

  • College graduate of a 4-year course
  • Minimum 1 year inbound call center experience
  • Proficient Windows knowledge
  • Proficient keyboarding skills

Work Rights

Not specified

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