Customer Service Advisor | S1 | Everyday Banking | Bradford

Santander UK

Bradford, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
Hybrid
First point of contact for customers
Provide immediate and empathetic support
Telephony-based role
Santander is evolving into a technology-driven organisation, and our people are at the heart of this journey

Job Summary

  • Santander is evolving into a technology-driven organisation, and our people are at the heart of this journey.
  • This role will allow you to thrive in a high-volume environment, embracing a flexible, "can-do" attitude, whilst working in a telephony-based role.
  • We put 8% of salary into your pension, even if you don’t contribute yourself.

Matching Summary

Santander is evolving into a technology-driven organisation, and our people are at the heart of this journey.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days’ holiday plus bank holidays, pension, healthcare, death-in-service, share plans, staff product discounts

Skills & Requirements

Must-have

  • First point of contact for customers
  • Provide immediate and empathetic support
  • Telephony-based role
  • Build strong customer relationships
  • Take ownership and deliver great customer experience
  • Right to work in the UK

Nice-to-have

  • Go above-and-beyond for customers
  • Effective team working skills
  • Flexible, can-do approach
  • Comfortable undertaking a broad range of activities
  • Share ideas on improving processes

Key Requirements

  • Previous financial services background isn’t essential
  • Ability to listen and communicate effectively

Work Rights

Must have the right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter