Citi Handlowy is seeking a Customer Service Officer for its Commercial Cards Team in Poland. The role involves managing client card programs, optimizing services, and resolving issues, while providing the opportunity to work in a hybrid environment with competitive benefits
Job Summary
The role involves managing and optimizing Commercial Cards programs for over 600 corporate clients across 45 markets.
Employees will engage in daily client communication via email and conference calls to ensure optimal program operation and rapid issue resolution.
The position offers a hybrid working model with up to two days of remote work per week and a comprehensive benefits package including pension and medical care.
Matching Summary
Match Score: 85
Citi Handlowy is seeking a Customer Service Officer for its Commercial Cards Team in Poland. The role involves managing client card programs, optimizing services, and resolving issues, while providing the opportunity to work in a hybrid environment with competitive benefits.
Salary
Base: 85,870.00 zł - 135,730.00 zł; Bonus/Equity: Annual discretionary incentive award possible; Benefits: Employer paid pension, medical, life insurance, and cafeteria flex benefit
Skills & Requirements
Must-have
Fluent English communication skills
Minimum 1 year customer service experience
Strong MS Office and system proficiency
Nice-to-have
French or German language proficiency
Experience in account management
Ability to work under pressure
Key Requirements
1 year minimum experience in customer service or account management