The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected
Job Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
This is a phone based customer service role supporting customers who are victims of scams and requires delivering excellent customer service and innovation.
The role offers a 12-month fixed term contract with hybrid working after training and requires in-office attendance 20% of the time.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
Skills & Requirements
Must-have
High volume call centre environment
Rotating roster work hours
Phone based customer service role
Attention to detail and problem-solving
Handling vulnerable customer conversations
Multitasking across banking tools
Nice-to-have
Strong communication skills
Emotional resilience under pressure
Think outside the box
Work in fast-paced regulated environment
Innovative problem-solving
Ability to remain calm under pressure
Key Requirements
12-month fixed term contract availability
Experience in Financial Services Industry preferred
Strong problem-solving and decision-making capability
High level of personal integrity and confidentiality
Ability to handle aggressive or distressed customers