Representative - Member Service

Texas Dow Employees Credit Union

Hallettsville, USA
On-site
Deliver unique member experience
Assist with account transactions
Educate on digital solutions
Texas Dow Employees Credit Union is seeking a Member Service Representative to enhance members' financial wellbeing through various account transactions and relationship building. The role emphasizes customer service, problem resolution, and cross-selling financial products while being an integral part of community engagement

Job Summary

  • The Member Service Representative delivers a unique Member experience to improve Member financial wellbeing through assisting Members and prospective members with a variety of account transactions.
  • Processes basic and complex teller transactions including deposits, withdrawals, check orders, statement printing, stop payments, wire requests, and loan payments in the lobby and drive-up environments.
  • Educates members on emerging and existing credit union technology and digital solutions such as mobile, online, and ATM offerings for their convenience.

Matching Summary

Match Score: 85

Texas Dow Employees Credit Union is seeking a Member Service Representative to enhance members' financial wellbeing through various account transactions and relationship building. The role emphasizes customer service, problem resolution, and cross-selling financial products while being an integral part of community engagement.

Skills & Requirements

Must-have

  • Deliver unique member experience
  • Assist with account transactions
  • Educate on digital solutions
  • Troubleshoot and resolve inquiries
  • Process teller transactions
  • Balance instruments daily

Nice-to-have

  • Deepen member relationships
  • Drive REAL Service
  • Participate in community development

Key Requirements

  • High School Diploma or equivalent
  • Previous cash handling experience preferred
  • Previous banking experience preferred
  • Previous customer service experience preferred
  • Previous hospitality experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter