Client Services Delivery Manager

Fiserv

Tokyo, Japan
Customer service operations setup
Project management experience
Stakeholder engagement skills
Fiserv is a global leader in Fintech and payments, connecting financial institutions and consumers securely

Job Summary

  • Fiserv is a global leader in Fintech and payments, connecting financial institutions and consumers securely.
  • The Client Services Delivery Manager will lead the launch of customer service operations in Japan.
  • This role requires a strong background in customer service, project management, and stakeholder engagement.

Matching Summary

Fiserv is a global leader in Fintech and payments, connecting financial institutions and consumers securely.

Skills & Requirements

Must-have

  • Customer service operations setup
  • Project management experience
  • Stakeholder engagement skills

Nice-to-have

  • Experience with Japanese labour laws
  • Third-party vendor management
  • Agile/Scrum methodology familiarity

Key Requirements

  • 10+ years in contact center platforms
  • 8+ years in payments systems operations
  • 6+ years in CRM platform integration

Work Rights

Not specified

Tailored Resume

Cover Letter