Base: $18.07 - $27.11 ph; bonus/equity: not specif...
On-site
Maintain broad knowledge of products
Document customer interactions
Data entry of orders
Oldcastle Building Envelope is seeking a Customer Service Representative in Cleveland, OH, who will be responsible for managing customer interactions, coordinating orders, and ensuring communication between sales and production. The candidate should have prior customer service experience and some background in construction or manufacturing
Job Summary
Coordinate between sales and production to meet customer expectations and maintain good communication channels with product and support staff.
Communicate with customers to determine expected delivery date and time, and coordinate and resolve product or service problems.
Participate in educational opportunities internally and externally to enhance knowledge of product and job skills.
Matching Summary
Match Score: 75
Oldcastle Building Envelope is seeking a Customer Service Representative in Cleveland, OH, who will be responsible for managing customer interactions, coordinating orders, and ensuring communication between sales and production. The candidate should have prior customer service experience and some background in construction or manufacturing.
Salary
Base: $18.07 - $27.11 per hour; Bonus/Equity: Not specified; Benefits: Industry competitive benefits at the lowest cost to the employee
Skills & Requirements
Must-have
Maintain broad knowledge of products
Document customer interactions
Data entry of orders
Coordinate sales and production
Communicate delivery dates
Resolve product problems
Read and communicate requirements in fractions
Read and understand drawings
Nice-to-have
Work in a team environment
Work independently
Work overtime when required
Key Requirements
1 year previous customer service experience
1-2 years experience in construction or manufacturing
Experience with AS400, SAP preferred
Strong organizational and listening skills
Strong attention to detail
Ability to coordinate and prioritize work with deadlines
Excellent written and verbal communication skills
Up to 10% of role involves working in a manufacturing floor environment