Ai Success Manager, West

Glean

Remote, United States
Fully remote
Technical deployment of saas products
End-to-end customer implementation management
Joint success plan creation and execution
Glean is seeking an AI Success Manager to lead customer implementations and drive successful long-term engagements. The role requires technical expertise in SaaS products and strong project management skills, focusing on ensuring customer satisfaction and business outcomes through AI deployments

Job Summary

  • Glean is a Work AI platform that helps enterprises find, use, and act on knowledge through intelligent search and AI agents.
  • The AI Success Manager will lead technical deployments, create joint success plans, and ensure customers achieve measurable business outcomes.
  • This role requires a blend of technical guidance and strategic partnership to drive adoption and resolve escalations across the organization.

Matching Summary

Match Score: 85

Glean is seeking an AI Success Manager to lead customer implementations and drive successful long-term engagements. The role requires technical expertise in SaaS products and strong project management skills, focusing on ensuring customer satisfaction and business outcomes through AI deployments.

Skills & Requirements

Must-have

  • Technical deployment of SaaS products
  • End-to-end customer implementation management
  • Joint success plan creation and execution
  • SSO and connector setup guidance
  • Cross-functional collaboration with R&D

Nice-to-have

  • Agile and DevOps methodology understanding
  • Process documentation and playbook development
  • Strategic consultative relationship building
  • Continuous product improvement feedback
  • Enterprise client escalation management

Key Requirements

  • 3+ years in technical deployment or implementation management
  • AWS Certified Cloud Practitioner certification required
  • Microsoft Certified Azure Fundamentals certification required
  • Google Cloud Digital Leader certification required
  • Experience with enterprise clients in tactical roles

Work Rights

Not specified

Tailored Resume

Cover Letter