Employee Experience Operations It Specialist (japanese Speaking)
Roche
Unknown
1st level it support
Incident and request management
Customer experience focus
The role provides seamless and positive experience for customers contacting via multiple channels by managing service requests and incidents
Job Summary
The role provides seamless and positive experience for customers contacting via multiple channels by managing service requests and incidents.
The ideal candidate is customer oriented, highly accountable, agile, and able to work in a complex global team environment while maintaining composure under multiple priorities.
Roche empowers employees to explore new possibilities, foster creativity, and deliver life-changing healthcare solutions with a culture that values personal expression and open dialogue.
Matching Summary
The role provides seamless and positive experience for customers contacting via multiple channels by managing service requests and incidents.
Skills & Requirements
Must-have
1st level IT support
Incident and request management
Customer experience focus
Japanese language fluency
Support for Windows, Mac and iOS
Multichannel communication handling
Nice-to-have
Customer-centric mindset
Ability to work in global teams
Agility in fast-paced environment
Self-learning and development
Organizational and communication skills
Involvement in small projects
Key Requirements
High school diploma
Fluent Japanese (preferably JLPT N2 or above)
Excellent English communication skills
Basic knowledge of Windows, Mac, and iOS
Ability to comply with process and quality metrics