CSG International Sdn. Bhd. is seeking a Product Support Analyst Graduate to join their 2026 Graduate Program in Centurion, South Africa. The role involves providing customer support, managing incident tickets, and collaborating with the Service Desk Team, while working US hours
Job Summary
This role is part of the 2026 Graduate Program running for 12 months at CSG International.
You will serve as a key contact for customers by answering questions, creating tickets, and facilitating initial calls.
The position requires working Central Daylight Time Zone hours from 3pm to 11pm SAST based in Centurion.
Matching Summary
Match Score: 85
CSG International Sdn. Bhd. is seeking a Product Support Analyst Graduate to join their 2026 Graduate Program in Centurion, South Africa. The role involves providing customer support, managing incident tickets, and collaborating with the Service Desk Team, while working US hours.
Skills & Requirements
Must-have
South African citizenship or valid ID
Undergraduate qualification in IT or Business
Proficiency in Microsoft Office suite
Reliable internet connection and backup power
Experience in customer service environments
Nice-to-have
Exposure to accounting or finance domains
Analytical attitude and problem-solving skills
Ability to work US hours (3pm - 11pm SAST)
Team player with diversity and inclusion mindset
Growth driver adaptable to changing needs
Key Requirements
South African Citizen or Valid SA Identification Document
Undergraduate degree in IT Helpdesk or Business field
Stable internet connection and backup power required
Work Rights
Must have South African Citizenship or Valid SA ID