Customer Success Manager, Senior Manager - Nonprofit - Switzerland

Salesforce

Switzerland
Salesforce crm platform use
Technical solutions development
Technical solutions architecture
Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion

Job Summary

  • Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.
  • Help your customers achieve their business goals and outcomes on the Salesforce platform by coordinating the completion of the Signature Success catalog of services.
  • Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.

Matching Summary

Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.

Skills & Requirements

Must-have

  • Salesforce CRM platform use
  • technical solutions development
  • technical solutions architecture
  • Salesforce Nonprofit Cloud experience
  • cross-functional team leadership

Nice-to-have

  • AI Associate certification
  • Sales Cloud Consultant certification
  • Service Cloud Consultant certification
  • working with NGO customers
  • AI CRM expertise

Key Requirements

  • Minimum 7 years of work experience
  • 4+ years' experience in management consulting
  • Salesforce Nonprofit Cloud experience
  • Exceptional communication and presentation skills
  • Ability to explain complex technical concepts

Work Rights

Not specified

Tailored Resume

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