Contact Centre Representative - Canadian Banking, Small Business Banking

TD

Montreal, Quebec, Canada
Base: $47,200 - $66,600 cad; bonus/equity: not spe...
Hybrid
Bilingual english and french
Customer service excellence
Digital literacy with multiple devices
Helping is at the heart of everything we do at our contact centers, delivering value to over 27 million TD customers with tailored experiences for small businesses

Job Summary

  • Helping is at the heart of everything we do at our contact centers, delivering value to over 27 million TD customers with tailored experiences for small businesses.
  • You will consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs while achieving performance objectives.
  • TD offers regular career development conversations, training programs, a competitive benefits plan, and a culture of care to support colleagues both at work and at home.

Matching Summary

Helping is at the heart of everything we do at our contact centers, delivering value to over 27 million TD customers with tailored experiences for small businesses.

Salary

Base: $47,200 - $66,600 CAD; Bonus/Equity: Not specified; Benefits: Health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts

Skills & Requirements

Must-have

  • Bilingual English and French
  • Customer service excellence
  • Digital literacy with multiple devices
  • Problem solving and empathy
  • Ability to multitask with computer systems
  • Compliance and regulatory adherence

Nice-to-have

  • Flexibility and resiliency
  • Positive attitude in challenging situations
  • Teamwork and independent work capability
  • Interest in financial or service industries

Key Requirements

  • High School Diploma or equivalent
  • Bilingual English and French required
  • Experience in financial or service industries preferred
  • Ability to manage sensitive customer information
  • Compliance with regulatory and sales practices

Work Rights

Not specified

Tailored Resume

Cover Letter