Emergency Dispatch Operator

JCI

Kansas City, United States
Base: $14-$16 hourly based on experience; bonus/eq...
Emergency dispatch operations
Customer service experience
Call center experience
Our Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens

Job Summary

  • Our Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens.
  • You will participate in a five-week paid training program with a fun and interactive learning environment and be automatically enrolled in a Completion Bonus Program to earn bonuses in your first year.
  • This position offers a built-in promotion program allowing you to earn two raises within your first six months and welcomes bilingual candidates with great compensation.

Matching Summary

Our Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens.

Salary

Base: $14-$16 hourly based on experience; Bonus/Equity: Completion Bonus Program with 3 bonuses in first year; Benefits: Not specified

Skills & Requirements

Must-have

  • Emergency dispatch operations
  • Customer service experience
  • Call center experience
  • Ability to type 20-25 wpm
  • Multiple shift availability
  • Basic computer applications knowledge

Nice-to-have

  • Bilingual in Spanish and English
  • Strong problem-solving skills
  • Strong organizational skills
  • Strong work ethic
  • Excellent communication skills
  • Ability to work efficiently under pressure

Key Requirements

  • Must be 18 years old
  • Minimum six months customer service experience
  • One year or more call center experience preferred
  • High school diploma or GED preferred

Work Rights

Not specified

Tailored Resume

Cover Letter