The Senior Customer Engagement Manager will lead omnichannel engagement strategies for Dupixent across ANZ, driving personalized HCP interactions and market adoption
Job Summary
The Senior Customer Engagement Manager will lead omnichannel engagement strategies for Dupixent across ANZ, driving personalized HCP interactions and market adoption.
The role requires strong cross-functional collaboration with Medical, Market Access, and Commercial teams and leverages data analytics and AI-driven insights to optimize customer experience.
Sanofi provides equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Matching Summary
The Senior Customer Engagement Manager will lead omnichannel engagement strategies for Dupixent across ANZ, driving personalized HCP interactions and market adoption.
Skills & Requirements
Must-have
Omnichannel engagement strategies
Cross-functional collaboration
Data analytics and AI-driven insights
Customer segmentation strategies
Regulatory compliance in ANZ healthcare
Nice-to-have
Personalized HCP interactions
Market access and adoption strategies
Strategic account planning support
AI-enhanced customer engagement
Continuous improvement mindset
Key Requirements
Fixed term – 13 months
Understanding of ANZ healthcare and regulatory environment
Experience with customer engagement in pharmaceuticals