This role serves as the primary technical support resource for critical business applications including Microsoft Dynamics 365 and ticketing systems at Warner Bros. Studio Tour Tokyo
Job Summary
This role serves as the primary technical support resource for critical business applications including Microsoft Dynamics 365 and ticketing systems at Warner Bros. Studio Tour Tokyo.
The position requires managing service requests, collaborating with vendors, and ensuring SLA compliance while maintaining seamless operations for guests.
Candidates must possess strong bilingual communication skills in Japanese and English to handle escalations and coordinate with global teams.
Matching Summary
This role serves as the primary technical support resource for critical business applications including Microsoft Dynamics 365 and ticketing systems at Warner Bros. Studio Tour Tokyo.
Skills & Requirements
Must-have
Microsoft Dynamics 365 Finance & Operations
Japanese and English communication skills
POS system and hardware support experience
Minimum 5 years IT department experience
PCI and SOX audit compliance knowledge
Nice-to-have
Experience in large entertainment venues
Familiarity with Japanese retail ticketing solutions
Ability to work flexible hours across time zones
Passion for delivering exceptional guest experiences
Key Requirements
Minimum 5 years of relevant IT experience
Fluency in Japanese and English required
Experience supporting Microsoft Dynamics 365 platforms