Manager, It

Zillow Group

Competitive base salary; equity awards available; ...
Fully remote
3+ years it support experience
People leadership experience
End-user support knowledge
Zillow Group is seeking a Manager for its IT End-User Support team, responsible for leading a group of IT support technicians to enhance the technology experience for employees. The role emphasizes high-quality support, team leadership, and collaboration across technical teams to improve service and operational efficiency

Job Summary

  • The role involves leading a team of IT support technicians to deliver high-quality support in a distributed environment.
  • Employees must live within reasonable commuting distance of the designated Zillow corporate office for 80-100% of their time.
  • In addition to a competitive base salary and benefits, this position is eligible for equity awards based on experience and performance.

Matching Summary

Match Score: 85

Zillow Group is seeking a Manager for its IT End-User Support team, responsible for leading a group of IT support technicians to enhance the technology experience for employees. The role emphasizes high-quality support, team leadership, and collaboration across technical teams to improve service and operational efficiency.

Salary

Competitive base salary; Equity awards available; Benefits included

Skills & Requirements

Must-have

  • 3+ years IT support experience
  • People leadership experience
  • End-user support knowledge
  • Incident and service request workflows
  • Technical escalation point management

Nice-to-have

  • Customer-focused mindset
  • Strong communication skills
  • ITIL practices familiarity
  • Non-traditional background acceptance

Key Requirements

  • Bachelor's degree preferred
  • 3+ years IT support experience
  • Previous people leadership experience

Work Rights

Not specified

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