Customer Service Representative

Suncorp-Metway Ltd

Townsville, North QLD, AU
Base: $62,000; bonus/equity: performance-based inc...
On-site
Customer service skills
Problem-solving abilities
Full-time availability
Suncorp is recruiting full-time Customer Service Representatives to support customers across Australia from their Townsville Contact Centre

Job Summary

  • Suncorp is recruiting full-time Customer Service Representatives to support customers across Australia from their Townsville Contact Centre.
  • The role offers competitive salary, flexible hybrid work options, comprehensive leave benefits, and career development opportunities in a supportive and inclusive workplace.
  • Employees will complete a 7-week full-time paid training program at the Townsville office before transitioning to their selected shift and hybrid work.

Matching Summary

Suncorp is recruiting full-time Customer Service Representatives to support customers across Australia from their Townsville Contact Centre.

Salary

Base: $62,000; Bonus/Equity: Performance-based incentives; Benefits: 12% super, penalty rates, milestone payment, leave benefits

Skills & Requirements

Must-have

  • Customer service skills
  • Problem-solving abilities
  • Full-time availability
  • Hybrid working model
  • Communication skills
  • Empathy and relationship building

Nice-to-have

  • Collaborative mindset
  • Resilience and adaptability
  • Proactive learning approach
  • Community engagement focus
  • Performance-based incentives

Key Requirements

  • Full-time commitment
  • 7-week paid training completion
  • Reliable internet connection
  • Ergonomic home office setup
  • Private workspace
  • Work authorization not specified

Work Rights

Not specified

Tailored Resume

Cover Letter