Client Support Sr. Manager

S&P Global Market Intelligence

Not specified; not specified; comprehensive benefi...
5-7 years client-facing experience
2+ years people management experience
Bachelor's or master's degree required
The role oversees key service functions for the WSO Client Support Services team, acting as a critical liaison between clients and internal teams

Job Summary

  • The role oversees key service functions for the WSO Client Support Services team, acting as a critical liaison between clients and internal teams.
  • Candidates must be comfortable working night shifts from 6:30 PM to 3:30 AM IST to support primary clients in North America.
  • The position offers comprehensive training on WSO applications and deep exposure to the evolving informational needs of modern financial institutions.

Matching Summary

The role oversees key service functions for the WSO Client Support Services team, acting as a critical liaison between clients and internal teams.

Salary

Not specified; Not specified; Comprehensive benefits including health care, flexible downtime, and retirement planning

Skills & Requirements

Must-have

  • 5-7 years client-facing experience
  • 2+ years people management experience
  • Bachelor's or Master's degree required
  • Night shift availability IST hours
  • Senior stakeholder engagement skills

Nice-to-have

  • WSO or Syndicated Loan market knowledge
  • Data analysis and accounting background
  • Experience with Salesforce or Freshdesk
  • Strong critical thinking abilities
  • Proven project coordination skills

Key Requirements

  • 5-7 years client-facing experience
  • Minimum 2 years people management
  • Bachelor's/Master's degree in Business/Finance
  • Night shift work authorization

Work Rights

Not specified

Tailored Resume

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