Senior Customer Service Rep (uch)

Cloudmed

Remote
Patient questions and concerns
High call volume healthcare
Medical claims/denials
As our Senior Customer Service Representative, you will liaison between patients and the healthcare organization

Job Summary

  • As our Senior Customer Service Representative, you will liaison between patients and the healthcare organization.
  • Deliver a high-quality patient experience through inbound and outbound call resolution within established protocols with a focus on first call resolution.
  • Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world.

Matching Summary

As our Senior Customer Service Representative, you will liaison between patients and the healthcare organization.

Skills & Requirements

Must-have

  • patient questions and concerns
  • high call volume healthcare
  • medical claims/denials
  • patient focused customer service
  • inbound and outbound call resolution
  • EMR systems such as Epic

Nice-to-have

  • transform the patient experience
  • sophisticated analytics, AI
  • collaborate across groups
  • explore new paths for your career

Key Requirements

  • Minimum 1 year healthcare call center experience
  • High school diploma or GED preferred

Work Rights

Not specified

Tailored Resume

Cover Letter