Wellness Strategy And Development, Principal (senior Manager)
AIA Australia
Not specified (assumed to be hybrid based on typical industry practices).
8+ years insurance or healthcare transformation experience
Financial analysis and budgeting expertise
Service provider governance and audit management
AIA Australia is seeking a Principal (Senior Manager) for their Wellness Strategy and Development team to lead the design and management of wellness center operations. The ideal candidate will have extensive experience in healthcare transformation, operational design, and stakeholder management, with a focus on delivering exceptional customer experiences
Job Summary
This role leads the wellness centre operation design to deliver cohesive, industry-leading customer experiences aligned with AIA's mission of helping a billion people live Healthier, Longer, Better Lives.
The incumbent is responsible for optimizing operating models, managing third-party service providers, and ensuring strict compliance with quality standards and KPIs.
Candidates must possess strong financial acumen to analyze data for business growth while leading cross-functional teams to drive operational transformation.
Matching Summary
Match Score: 85
AIA Australia is seeking a Principal (Senior Manager) for their Wellness Strategy and Development team to lead the design and management of wellness center operations. The ideal candidate will have extensive experience in healthcare transformation, operational design, and stakeholder management, with a focus on delivering exceptional customer experiences.
Skills & Requirements
Must-have
8+ years insurance or healthcare transformation experience
Financial analysis and budgeting expertise
Service provider governance and audit management
Cross-functional stakeholder influence
Hospitality-focused operational design
Nice-to-have
Bilingual English and Chinese (Putonghua) proficiency
Experience with HNW customer service models
Event management and logistics coordination
Data-driven continuous improvement mindset
Matrix organization navigation skills
Key Requirements
University degree required
Minimum 8 years in insurance/healthcare operations
Proficiency in spoken and written English and Chinese
Relevant license if job involves regulated activities