Field Services Technician I

Astreya

São Paulo, Brazil
100% onsite
Respond to it service tickets
Workstation setups and peripheral connections
Av checks and room readiness tasks
Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices

Job Summary

  • Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices.
  • Assist with or independently perform workstation deployments, device imaging, and equipment setup.
  • Serve as a visible, approachable point of contact for IT-related issues at the site.

Matching Summary

Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices.

Skills & Requirements

Must-have

  • Respond to IT service tickets
  • Workstation setups and peripheral connections
  • AV checks and room readiness tasks
  • Imaging and deployments
  • Maintain accurate ticket documentation
  • Inventory handling, tagging, and tracking
  • Onsite IT support

Nice-to-have

  • Customer-focused service experience
  • Professional communication and client interaction
  • Informal mentorship and support
  • Process improvements
  • Adaptability to changing environments

Key Requirements

  • High School Diploma or GED
  • CompTIA A+
  • Google IT Support Certificate
  • Associate’s degree in IT
  • Prior experience at single-technician site
  • CompTIA Network+
  • ITIL Foundation
  • AVIXA CTS
  • JAMF, ACSP, or MDM tools

Work Rights

Not specified

Tailored Resume

Cover Letter