Not specified; stock options with 10-year exercise...
Remote
2+ years customer-facing experience
Support complex rapidly evolving products
Strong written and verbal communication skills
Ashby is seeking a Startup Customer Success Manager to support early-stage customers in the Americas. The ideal candidate should have at least two years of experience in customer-facing roles and possess strong problem-solving and communication skills, working remotely in a collaborative environment
Job Summary
This role serves early-stage customers by creating high-quality onboarding materials and enabling them to build hiring excellence independently.
The team operates using a pooled approach where managers handle a shared inbox and assist via email and calls according to SLAs.
Ashby offers comprehensive benefits including unlimited PTO, twelve weeks of paid family leave, and a $100/month education budget.
Matching Summary
Match Score: 85
Ashby is seeking a Startup Customer Success Manager to support early-stage customers in the Americas. The ideal candidate should have at least two years of experience in customer-facing roles and possess strong problem-solving and communication skills, working remotely in a collaborative environment.
Salary
Not specified; Stock options with 10-year exercise window; Unlimited PTO and fully covered health insurance premiums
Skills & Requirements
Must-have
2+ years customer-facing experience
Support complex rapidly evolving products
Strong written and verbal communication skills
Nice-to-have
Experience with SaaS tools like Zapier or HubSpot
Ability to work in a pooled 1:many customer model
Curiosity for digging into customer use cases
Subject matter expertise in product solutions
Key Requirements
Minimum 2 years full-time experience as CS Manager, Account Manager, or Program Manager
Experience supporting complex and rapidly evolving products
Mid-level role requiring independent problem-solving capabilities