Senior Customer Service Officer

INITIA MANAGEMENT PTE. LTD.

Singapore, Singapore
Prior customer service experience
Professional communication skills
Team mentoring and coaching ability
The role involves managing, mentoring, and coaching team members to achieve optimal customer experience

Job Summary

  • The role involves managing, mentoring, and coaching team members to achieve optimal customer experience.
  • Candidates will work closely with senior management to design procedures for the best user experience.
  • Responsibilities include resolving customer complaints professionally and implementing customer retention practices.

Matching Summary

Match Score: 85

The role involves managing, mentoring, and coaching team members to achieve optimal customer experience.

Skills & Requirements

Must-have

  • Prior customer service experience
  • Professional communication skills
  • Team mentoring and coaching ability
  • Calm demeanor in stressful situations
  • Digital literacy proficiency

Nice-to-have

  • Experience in the beauty line industry
  • Passion for serving customers
  • Ability to create cozy environment
  • Proactive problem-solving attitude

Key Requirements

  • Prior experience in customer service field
  • Professional looking and well-groomed appearance
  • Degree of digital literacy required

Work Rights

Not specified

Tailored Resume

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